Customer Service Representative

Pronovias Fashion Group, global leader in the bridal industry is looking for Customer Service Representatives based in New York.
Duties and responsibilities:

• Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
• Answer a heavy volume call center
• Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
• Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
• Book and manage trunk show and loaner programs
• Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
• Provide E-Service support to customers