SaaS Customer Marketing Manager

We’re looking for a full-time SaaS Customer Marketing Manager to join our clients Marketing team.

Our client, based in Barcelona, is a fast-growing internet safety startup whose mission is to provide a safe digital experience for every child. 

Your mission:

• Your main duty will be to focus on building long-term customer relationships.
• You will be responsible for development of consumer relation strategies to increase user success, engagement, loyalty and satisfaction as well as execution, and continuous refinement of multi-channel user relations.

We are looking for someone with extensive cross-functional collaboration, very strong analytical, good communication and excellent project managerial skills that will enable you to effectively execute multiple responsibilities.

Responsibilities: ­

• Turn customer behaviour metrics into growth opportunities that help customer succeed while meeting the business goals.
• Build multi-channel client communication strategies with a vision of growing consumer loyalty and increasing their lifetime value to the business.
• Ensure consistency in all consumer contact initiatives.
• Collaborate with product, customer support and other departments in an effort to develop and launch suitable initiatives.
• Manage third-party vendors in order to improve consumer communications.
• Run CRM campaigns and introduce new capabilities for the purpose of meeting emerging business needs and changing market trends.
• Track and analyse success metrics related to customer marketing and customer satisfaction.