Business Technical Support - Keep Customer Engaged

We want to grow, and we want to make it with you. We are looking for a Business Technical Support with strong written and oral communication skills. The position is located in the main headquarter of one of our major clients focused in INDUSTRIAL AND R+D PROJECTS in Sant Cugat del Vallés (Barcelona). 

BETWEEN TECHNOLOGY is a technology company that has advanced technological capabilities in the field of engineering and IT. Our services reach all continents and cover various fields of the world economy, industry and service companies.

BETWEEN currently has a team of 500 people working in the fields of automotive, aerospace, railway, Oil & Gas, retail, the world of sports, education, etc. 

Specific responsibilities include the following:

• Provide support on the organization and maintenance of the communication templates matrix related to the Whole Unit Repair and Whole Unit Exchange businesses (order confirmation, repair details and delivery notifications, as well as Exceptions notification email templates), Repair Letters and any other standard communication to customer.
• Responsible to keep the schedule of templates readiness in the different phases of the project development.
• Support in the design, implementation and correction of the communication messages both in the existing environment and their adaptation to the new ERP
  Capture and carry out the execution of all needed corrections.
• Create and organize the repository solution for templates storage and accessing
• Proactively communicate the status of the project to the key stakeholders.
• Identify areas of improvement and optimization and drive the necessary actions to implement them into the final solution.
  

How would I perform:

• Big and strong team and team leads 
• IT support and equipment
• Flexible timetable 
• Easy access to parking or public transport 
• Regular follow-ups with BETWEEN service managers and account managers

What could BETWEEN offer:

• Ability to work in a leading company in its sector, growing nationally and internationally, where you can participate in different projects that allow you to continue your professional growth.
• Join a young high-performance specialized team.
• Projects in line with your career goals
• Ambitious training plan
• Gym Discounts
• Flexible remuneration plan