Customer Service Manager (IT)

CUSTOMER SERVICE MANAGER

We are looking for the Customer Service Manager for a Technology Company based in the province of Tarragona. The position reports directly to the CEO of the company. The candidate will manage a direct team of 7 people.

The mission of the position in to design, deploy and manage the customer support services ( external and internal).

Main functions:

• Product Support
  • Support procedures & tolos definition
  • Local (HQ) and remote (subsidiary) teams coordination and supervisión
  • External training certification management
  • Project Management
• Internal Support IT
  • Define policies of equipment, systems, servers, computer securiyt and user permissions
  • IT tools selection ( hardware and software) for IT services and internal communications.
• Lead the people of his/her team, partnering the selection and induction processes, assessing their performance, detecting the training needs and collaborating with HR in their development and professional career.
• Be responsible for the correct application and improvement in its field of the policies, standards and quality procedures describe in the Quality Management System, in collaboration with Quality Manager.