Job: Player Support
Department: SM & CM
Location: Palma (Spain)
Contract: Permanent
Working day: Full time
Sector: Internet and technology
Vacancies: 1
Discipline: OperationsSpace Go is a young and dynamic company, focused on the design, development and marketing of freemium social games for the internet and mobile devices, with offices in Barcelona and Palma de Mallorca.
Our mission is to become leaders in the universe of social casinos, counting on a top-level team always ready to take off and reach for the stars.
To achieve this, we are passionately committed to professional and personal growth, and we believe in cooperation to achieve our objectives, based on commitment to the company. These are our core values: Go Up, Go in-Sync and Go Bold.
At Playspace, we are looking for a passionate & proactive person to provide service to all of our players, but primarily the Italian market. You will be part of a multidisciplinary team in the area of communication and player support.
What you will do:
* Personalized attention to our players. Collection and maintenance of exhaustive data.
* Make use of our online tools to automate and optimize CRM and support processes. Manage web tools specially designed for player support service (experience with Zendesk a big plus).
* Maintain a positive environment amongst our gaming community.
* Identify and solve player problems. Inform and report to each team any recurrent incidences. Escalate problems and send them to the appropriate teams when necessary.
* Stay informed about promotions, news, and developments within mobile games and our principal markets.
* Prioritize and resolve support tickets in a timely manner (within 24 hours Monday-Friday)
What do we expect from you?
* Independent and responsible work ethic.
* Enjoy delivering top-tier support and service to a huge variety of players.
* Continuously strive for the highest scores in Customer Satisfaction Surveys.
* Crisis management: actively updating customers with progress reports and incident resolution.
* Previous demonstrable experience in online customer service.
* Bilingual in Italian and Spanish.
* Excellent written communication.
* Be an enthusiastic and dynamic member of a growing team.
* Ability to break down complex subjects into a common language.
* Be ready to solve urgent problems in a proactive manner.
* Listen to the players’ problems and respond with empathy.
It would be a plus
* Knowledge of English, spoken and written.
* Experience with Zendesk.
We offer:
* Competitive Salary.
* Flexible office hours.
* Flexible 23.5 days of vacation.
* Gym membership.
* Training courses and internal seminars.
* Relocation support.
* Rooftop terrace.
* Chill-out lounge with games.
* Happy Hours and social activities.
